Overview of Cloud Agent Communication Errors

After a new Cloud Agent is installed, you may notice that the Cloud Agent is not reporting to Qualys Cloud Agent UI or observe an older last check-in time for the existing agent. 

Common Troubleshooting Steps

• Inspect the log files. For more information on log files, refer to Troubleshooting Information. It is recommended to navigate to the very last entries logged to get the current health/status of the cloud agent.
• For common errors for Cloud Agent for Windows, refer to Windows Agent Errors. 

Agent Log Analyzer Tool 

You can use the Cloud Agent log analyzer to analyze the logs. For the log analyzer tool, check here.